Privacy Policy

Last updated: July 2026

This policy explains how PlymFix ("I", "me") collects and uses your personal information when you use this website or get in touch about a repair or support enquiry. PlymFix is a sole trader business based in Plymouth, UK.

Information I collect

When you submit the enquiry form or contact me directly, I may collect: your name, email address, phone number, postcode, device make/model, details of the fault or service required, and any other information you choose to include in your message.

Contact forms and Formspree

The enquiry form on this website is processed using Formspree, a third-party form-handling service. When you submit the form, your details are sent securely to Formspree and then forwarded to me by email. Formspree's own privacy policy governs how they handle data in transit — you can review it at formspree.io.

Email — Microsoft 365

Enquiries and correspondence are received and stored using a Microsoft 365 business email account. Microsoft acts as a data processor for this mailbox under its own security and privacy terms.

Cookies

This website does not currently set any non-essential cookies. If that changes in future (for example, to support analytics), this policy will be updated and, where required, you will be asked for consent.

Analytics

[Analytics placeholder — if a website analytics tool (such as a privacy-friendly analytics service) is added in future, details of what is collected and how to opt out will be listed here.]

How your information is used

To respond to your enquiry and provide a quote
To arrange and carry out any repair, upgrade, or support work you've asked for
To keep basic records of work carried out, for accounting and warranty purposes

Your information is not sold, and is not used for marketing without your separate consent.

How long information is kept

Enquiry and customer information is kept only as long as necessary to provide the service requested and to meet legal or accounting obligations, after which it is deleted or anonymised.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to access the information I hold about you, ask for it to be corrected or deleted, and object to certain uses of it. To exercise any of these rights, get in touch using the details below.

Contact

If you have any questions about this policy or how your data is handled, contact: hello@plymfix.co.uk