Last updated: July 2026
These terms apply to any repair, upgrade, or support work carried out by PlymFix, a sole trader business based in Plymouth, UK. By booking a service, you agree to the terms below.
A quote is provided after diagnosis and before any repair or upgrade work begins. Quotes are estimates based on the information and device available at the time and may change if further issues are discovered once work has started — you will be told before any additional work is carried out.
Payment is due on completion of the work, unless otherwise agreed in advance. Accepted payment methods will be confirmed at the time of quoting.
All repair and upgrade work is carried out with reasonable care and skill. Where new or used parts are required, this will be discussed and agreed as part of the quote.
It is your responsibility to back up any important data before handing over a device, where possible. You are also responsible for providing accurate information about the device and the issue you're experiencing.
While care is taken throughout any repair, PlymFix cannot guarantee that data will not be lost during diagnosis or repair, particularly where a device has failed or is failing. Backing up data in advance is strongly recommended and can be discussed as part of the service.
Collection and return of devices may be available depending on location, and will be arranged directly with you. Devices left for repair should be collected within a reasonable time of being notified that work is complete; long-term storage may not be possible.
Where parts are supplied as part of a repair or upgrade, these will be discussed and agreed with you in advance, including whether they are new, used, or customer-supplied.
PlymFix's liability is limited to the cost of the service provided. PlymFix is not liable for pre-existing faults, data loss covered by the disclaimer above, or issues arising from customer-supplied parts or software.
Questions about these terms can be sent to: hello@plymfix.co.uk